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Helpdesk
To users, the
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Helpdesk is their first point of contact; providing advice, guidance, assistance and reassurance. Intelligent Counting’s innovative use of technology gives the
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Technical Services
team the ability to remotely "see what the sensor sees" from the office, providing a valuable remote resource to undertake maintenance and issue resolution activities or quality assurance checks anywhere in the world.
The
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Helpdesk provides the Managed Service, ensuring that the
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VCS is available in an effective and timely manner. The
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Helpdesk also co-ordinates the activities of all other support services – from setting up new users and resolving user queries to diagnosing issues and dispatching equipment or resources to site.
We can answer questions about anything related to
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- whether you’re a support person with a technical question or a user wishing to have a guided tour of
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Which report should I run?
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-Helpdesk will have the answer.
Problems logging in to the system? Call the
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-Helpdesk we’ll be pleased to help.
The Intelligent Counting Customer Services and Technical Support is available on
+44(0) 118 932 4660 Mon-Fri 08.30 - 18.00 hours UK time, excluding Saturdays, Sundays and Public Holidays.
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-Hotline is available 24x7x52 and can be contacted on +44(0) 118 932 4660
helpdesk@intelligentcounting.com
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