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Support & Maintenance
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’s unique traffic collection and sensor management software (TC Dashboard) allows the
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Helpdesk to provide centralised support, diagnosis and issue resolution across the installed estate.
This means issues can be resolved and sensor configuration changes implemented remotely at any site, within hours of the issue arising and without the need for an engineer visit.
In addition, Intelligent Counting has a portfolio of Hardware Maintenance SLAs [Service Level Agreements].
All H/W maintenance levels provide the same support provision with the SLA variants determining the response time to site where required.
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Hardware maintenance comprises:
Helpdesk for issue diagnosis and resolution
Replacement equipment shipped
Engineer assistance to site where required
Engineer replacement of failed equipment where repair cannot be made immediately
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